Shipping Policy
- 1.General Information: All orders are subject to product availability. If an item is not in stock after you have placed your order, we will notify you and refund you the total amount of your order using the original method of payment.
- 2.Shipping Locations: Mismatched offers shipping across India. We strive to deliver your orders in a timely and efficient manner, ensuring your shopping experience with us is smooth and satisfactory.
- 3.Processing Time: All orders are processed within 2 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
- 4.Shipping Rates and Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Delivery times may vary based on your location and the shipping option selected at checkout. Standard delivery usually takes 5-7 business days.
- 5.Order Tracking: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
- 6.Damages: Ratnaz is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.